Pick-up service is further resumed. Please make an appointment before visit.

【 Delivery Information 】

We are dedicated to offer pleasant and convenient online shopping and delivery. Simply select your products and destination, and we take care of the rest.

Customer enjoys FREE delivery :
Hong Kong - purchase over HK$300 at single order. (By local courier to Commercial Building   or  Pick up at Post Office / iPostal Station)
Macau - purchase over HK$700 at single order.  (SF Express)   
Worldwide - purchase over US$100 at single order. Best delivery way is decided by us.

 

Shipping Method:

【 Hong Kong 】

1. Self-pick up at SRStore:

  • The purchase amount is unlimited, and guests can pick up the goods during office hours.
  • Pick-up location: Unit 21, 4/F, Block A, Hoi Luen Industrial Centre, 55 Hoi Yuen Road, Kwun Tong, Kowloon, Hong Kong.
  • Office hours:
    Monday to Friday, 10:00 am - 12:30 pm and 2:00 pm - 5:30 pm.
    Closed on Saturdays, Sundays and Public Holidays.

* Please make sure that you have received the “Pickup Notice” email.

 

2. Local courier to - Commercial Building / Office

*not including school, shop, residential area & remote commercial area
Please check the excluded area : https://bit.ly/3kSGFlF 

  • Purchase above HK$300 FREE
  • Purchase below HK$300, Extra cost + HK$30

 

3.EC-Get service by Hong Kong Post : Pick up at Post Office / iPostal Station:

  • Purchase above HK$300 FREE
  • Purchase below HK$300, Extra cost + HK$30
  • Pick up at Post Office / iPostal Station  [Detail: https://bit.ly/3hRJoJW ] 
  • Please state the Collection point code in the "comment box" / "address " at Checkout page. 

** If iPostal Station full, the package will be despatched to Post Office for collection.

 

4. S.F Express - pick up at S.F. Store / EF Locker / S.F. Service Points / Home Delivery
(Suspended Free delivery & Door to Door service)

  • Purchase above HK$700  FREE
  • Purchase below HK$700, Extra cost + HK$40
  • or S.F Express - Shipment fee COD

  • Please state S.F station code in the "comment box" / "address" at Checkout page. 

    Please refer to the following website for the address and station code :
  • SF Store: https://bit.ly/3mQcX0r
  • SF Locker:https://bit.ly/3JHA72U
  • SF Business Station:https://bit.ly/3tswBnw

 


【 Macau 】

S.F Express 

(Suspended Free delivery via SF Express until further notice)

  • Purchase above HK$700  FREE
  • Purchase below HK$700, Extra cost + HK$40

  • or S.F Express - Shipment fee COD

 

【 Global, non-Hong Kong and Macau regions 】

1. Best way delivery (decided by us):

  • Purchase over US$100 Free delivery worldwide ( E-express service by Hong Kong Post )
  • Purchase below US$100 post fee charged by weight

2. Specified Delivery:

  • Customers are required to pay for their own shipping.
  • Please indicate in the comment box and contact us.

Delays or suspension of mail delivery to oversea are expected as local postal operations are still under the influence of the pandemic.
Our CS will contact customer for solution after order is received.


* Refer to check out page for latest delivery fee.

Destination Delivery Method

Estimated Delivery Time

Remarks
Hong Kong Self-pick up at SRStore  - 

■ Pick up within 1 month
(otherwise we will dispose the goods without notification and no refund or compensation will be allowed.)

■ We will contact you when your parcel is ready for pick up.

Hong Kong  Local courier

around 1-2 working days
(add 1 day in remote areas)

■Local courier to commercial building, not including residential area / remote commercial area, please check the excluded area: https://bit.ly/3kSGFlF ). If you have any concerns , please whatsapp us 52697913 for detail.

Hong Kong EC-Get service by Hong kong Post : Pick up at Post Office / iPostal Station

around 1-2 working days
(add 1 day in remote areas)

■Pick up at Post Office/iPostal Station, please state your Post Office Code in the comment section.[Detail: https://bit.ly/3hRJoJW ]
Hong Kong S.F Express - 
pick up at S.F. Store / EF Locker / S.F. Service Points/ Home Delivery

around 1-2 working days
(add 1 day If the address is in a residential area or in a remote area, it will take 1 business day)

■ After the order is delivered to the designated pick-up location, SF Express will send a mobile phone SMS notification to the recipient.
■ It needs to be collected within the fixed time, otherwise there will be a chance to be returned to our company or to charge an additional fee.
■ The smart cabinet/partnership will sometimes be full. If the order is full, the waiting time will be extended. For details, please contact SF (TEL: 852 27300273)

Macau/
Taiwan/
Mainland China

Best way delivery (decided by us)
■ Default is SF Express

■ Macau:around 1-2 working days
■ Taiwan:around 3-5 working days
■ Mainland China: around 3-7 working days

■ There may be delays in the delivery or meeting or deduction of the factors, whichever is the actual delivery time.
Oversea
(Outside of Hong Kong & Macau)

Best way delivery (decided by us)
■ Default is HongKong Post E-Express

■ USA: 7 – 16 days
■ UK: 7 – 16 days
■ Australia: 9-14 days
■ Taiwan: 4 – 7 days
■ Korea: 10 days

■ There may be delays in the delivery or meeting or deduction.
■ The delivery time varies according to the different receiving areas, subject to the actual delivery time.
■ Free delivery: If the actual shipping cost exceeds HKD$50, an additional fee will be charged.

 

Note on Delivery Service Arrangement

  • If Payments finished before 14:00 Hong Kong time on the shipping day, we will be arrange ship out on the same day.
  • All orders will be processed in the next working day. (Usually send out within 1-24 hours. There will be delays in public holidays)
  • Goods are packed in protective package..
  • We will ensure all orders are of right product and quantity before shipping.
  • Please fill in the order information clearly. Incorrect information to cause shipping delays and additional costs will be borne by the customer.
  • Self-Pickup order can be pickup at our Kwun Tong Office during business hours. Please provide order number and contact number for pick up.
  • After 【 ready-to-pick up 】 notification sent, customer need to pick up the goods within 1 month (calculated by email or SMS date). If no pickup, we will remove and dispose of the goods ourselves without any notice or compensation, and the amount paid will not be refunded.
  • Only one free delivery per order is allowed.
  • If customer no picked up within specified time might be returned to our office (Kwun Tong).The shipping and surcharges involved in the order will not be refunded and will be reimbursed by the guest.The shipping and surcharges involved in the order will not be refunded and will be reimbursed by the guest.
  • If you would like to reschedule or cancel the delivery, please email to cs@srswokrs.com in advance for arrangement. Any changes or cancellations after our arrangement that caused any extra charges will be borne by the customer. 

  • If the customer's order weight / size / number of pieces is too large or there is a chance that it will not be shipped according to the specified shipping method, we will contact the guest to change.
  • Public holidays and customs clearance procedure days are not considered as business days.
  • Shipping time might be changed when the special SRStore event or individual holidays, please contact us for details.

Note on purchase product contain battery

  • All products with built-in battery and external battery are prohibited to be sent by surface mail and air mail. Customers can pay extra cost for sending by courier such as FEDEX, please kindly contact us store@srsworks.com before confirming your order online.

Note on overseas order

  • Due to legal and provisions of some countries or regions, orders may be subject to import tax, value tax, customs handling fees, or delivery fees. In this case, the Customer (or the receiver) should be responsible for the payment of such taxes or fees. And taxes and fees directly to customers by destination delivery post office or delivery company.
    The delivery of an order may be delayed due to trouble or processing at customs, we bear no responsibility for this situation.


Note on order processing
All Online orders will be processed next working day.
Our Office hours: Monday to Friday 10:00am to 5:30pm. Closed on Saturday, Sunday and public holidays


Hong Kong Public holidays refer to: http://www.gov.hk/en/about/abouthk/holiday/

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